Support
A range of support options are available to help with the configuration and use of all editions of FocusOPEN Digital Asset Manager ™, including the Open Source (AGPL) Edition.
Community Support
For those on a tight budget or who prefer to fix problems themselves, community support is available via the Help Forums, Developer Wiki and other online resources in the Help Centre. Free to browse, users must register to post questions or feedback in the forums. Register now or login to find out more.
Silver Support
Silver Support provides ticketed email support, that can be issued via our online ticketing system or directly via email. The Silver Support plan covers the use of FocusOPEN, deployment or configuration issues and includes priority fault rectification. The plan does not include training, advice on software customisation, software engineering or fixing faults that were created as a result of your own modifications. Support is provided during UK business hours and excludes UK public holidays.
Silver support grants a maximum of 16 hours of support time in any one given year and may extended by purchasing additional support credits*. See Pricing for more information.
Support hours may vary for special offers. Please refer to the offer terms and conditions for further information.
Gold Support
Gold Support provides telephone support and ticketed email support. The Gold Support plan covers the use of FocusOPEN, deployment or configuration issues and includes priority fault rectification. The plan does not include training, advice on software customisation, software engineering or fixing faults that were created as a result of your own modifications. Support is provided during UK & US Eastern Time business hours (9am GMT - 10pm GMT) excluding public holidays which occur in both the UK and US on the same day (e.g. Christmas Day). Gold support grants a maximum of 24 hours of dedicated support time in any one given year and may extended by purchasing additional support credits*. See Pricing for more information.
Enterprise Support
Enterprise Support provides a dedicated account handler who may be contacted at any time, a 24x7 telephone support hotline (available all year round - including public holidays) and ticketed email support. The Enterprise Support plan covers user assistance, deployment, configuration and installation, priority fault rectification, integration with Disaster Recovery or Continuity of Business plans and up to 8 hours of user training per annum. Enterprise Support does not include advice on software customisation, software engineering or fixing faults that were created as a result of your own modifications. Contact us for further information.
*Additional Support
Silver Support and Gold Support plans can be extended to include additional time beyond the standard 16 and 24 hours allocations respectively by purchasing extra helpdesk time. Contact us for more information.
Support Pricing
Perfect for install users, our support packages offer 'telephone with email' and 'email only' helpdesk support. Support is charged per annum.
Price |
Silver |
Gold |
|---|---|---|
GBP (£) |
£2,000.00 |
£4,000.00 |
USD ($) |
$3,160.00 |
$6,320.00 |
EUR (€) |
€2,400.00 |
€4,800.00 |
Conversion Rate: 1 GBP = 1.58 USD or 1.2 EUR. Last updated 6th February 2012.
What's Next?
Contact us with your orders or enquiries regarding our support packages. Register to find out more about FocusOPEN Digital Asset Manager ™ and gain access to our Help Centre, plus details on freebies and discounts on our own and other compatible third-party software.
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FocusOPEN Digital Asset Manager ™ is a trademark of Daydream Interactive Limited