Commercial Edition Frequently Asked Questions (FAQs)

The frequently asked questions below address many common queries regarding the Commercial Edition of FocusOPEN Digital Asset Manager ™. For more information regarding this product, please contact us.

Licensing & Pricing

Why would we want to pay for a Commercial Edition of FocusOPEN?

The Commercial Edition of FocusOPEN Digital Asset Manager ™ provides a number of benefits for businesses that are not available with the Open Source (AGPL) Edition.

Licensing

The Commercial Edition licence has two key differences from the Open Source (AGPL) Edition licence. These are:

White label: Permission to remove or suppress the attribution ('Powered By FocusOPEN' logo and links) present on all system interfaces.
Keep source code modifications private: Permission to make source code modifications without having to contribute them back to the open source community (install version only).

The Commercial Edition therefore provides a white-label DAM system that can be branded and engineered for commercial use. In combination with multi-brand features and no licensing restrictions on the numbers of system users, assets and brands, the Commercial Edition is perfect for large-scale 'house of brands' marketing operations or agencies who manage multiple digital media repositories on behalf of their clients.

Purchasing Options

The Commercial Edition can be purchased in two different ways with various complimentary services available via each. These are:

1. Install Version

Available to download and can be installed on your own server. This offer also includes:

Server deployment: Up to 4 hours with a FocusOPEN engineer who will install and configure the software onto your hosting facilities at no additional cost. (1)
One year product upgrades: 12 months of product upgrades available to download on release. (2)
Advanced User Guide: A complimentary 50+ page Advanced User Guide. (3)
Exclusive offers and discounts: Commercial Edition users receive all the benefits that Open Source (AGPL) users enjoy, plus exclusive discounts on compatible third-party tools, components and other special offers that are not available to Open Source (AGPL) users.

(1) Server Deployment: Up to four (4) hours will be allocated for an approved FocusOPEN engineer to deploy the software to your chosen hosting facility without additional cost. We cannot guarantee that the system will be operational after this time. The engineer will assess your environment before commencing installation and if he/she does not deem it meets the system requirements, you will be informed of the issues and given the option to make modifications to the environment or arrange an alternative hosting facility. This assessment will constitute one (1) hour of your allocated deployment time. All deployment will take place remotely (not on-site) and you must ensure you have a VPN or other remote access capability to enable access to your server. If after the allocated time period the system has not been deployed, you may either attempt to complete deployment yourself, or additional time will be charged on a consulting basis at our standard hourly rate of 75 UK pounds (or the equivalent in your local currency).

(2) Twelve (12) Months Product Upgrades: The Commercial Edition (install version) provides users with a subscription to product upgrades, made available via downloadable source code and deployment packs that are released for a period of one (1) year following system installation. On subscription expiry, users can either re-subscribe to continue receiving product upgrades or can elect to use the last version of the software available to them before their subscription expired, without additional licence costs.

(3) Complimentary Advanced User Guide: No warranty express or implied is offered with the advanced user guide and any modifications or instructions recommended are carried out at your own risk. Daydream accepts no responsibility for data or consequential loss resulting from your use of FocusOPEN Digital Asset Manager or the Advanced User Guide.

See Purchasing Options for further information on the install version.

2. On Demand

Available as a service, which provides software, hosting and support via flexible monthly or annual payment plans.
This offer also includes:

Set up with scalable hosting options: Up to 4 hours with a FocusOPEN engineer who will configure the software with the service plan of your choice (Bronze, Silver or Gold) at no additional cost. (1)
Product upgrades: Product upgrades available to the system immediately on release. (2)
Admin & User Guide: A complimentary Admin & User Guide. (3)
Exclusive offers and discounts: On Demand users receive all the benefits that other users enjoy, plus exclusive discounts on compatible third-party tools, components and other special offers that are not available to other users.

(1) Set Up: Up to four (4) hours will be allocated for an approved FocusOPEN engineer to configure the software on the service plan of your choice (Bronze, Silver or Gold). Set-up tasks include: software installation, domain configuration and attribution removal only. No further system configuration or bespoke engineering tasks are included in the offer.

(2) Product Upgrades: The Commercial Edition (On Demand) provides users with product upgrades made immediately available via the system following release, for the duration of the service plan. No downloadable source code or deployment packs are offered with On Demand service plans.

(3) Complimentary Admin & User Guide: No warranty express or implied is offered with the admin and user guide and any instructions or modifications recommended are carried out at your own risk. Daydream accepts no responsibility for data or consequential loss resulting from your use of FocusOPEN Digital Asset Manager or the Admin & User Guide.

See Purchasing Options and On Demand for further information on our On Demand services.

See the Overview or Pricing for more information on the Commercial Edition.

Can we remove or suppress the 'Powered By FocusOPEN' logo and links on the Commercial Edition?

Yes. The Commercial Edition of FocusOPEN provides an option to 'white label' the system and permission to remove or suppress the attribution on all system interfaces. This can be done quickly and easily, without programming or technical knowledge, via the FocusOPEN administration system. Please note: The attribution can only be removed or suppressed on the Commercial Edition. Removal or suppression of the attribution on the Open Source (AGPL) Edition is a wilful violation of the licence terms for this product that may leave you liable for prosecution. For further information regarding Open Source (AGPL) Edition licence restrictions, see AGPL FAQs.

Can't we just find the attribution on the Open Source (AGPL) Edition and remove it ourselves?

No. The presence of the attribution ('Powered By FocusOPEN' logo and links) is a requirement of the Open Source (AGPL) licence and this attribution must be retained on all system interfaces. Removal or suppression of the attribution on the Open Source (AGPL) Edition is a wilful violation of the licence terms for this product that may leave you liable for prosecution. For further information regarding Open Source (AGPL) Edition licence restrictions, see AGPL FAQs.

How much is the Commercial Edition?

See Pricing for the latest pricing information and special offers.

Can we download a free trial of the Commercial Edition?

No. A downloadable free trial is not provided for the Commercial Edition. Please use the Open Source (AGPL) Edition to trial and make a purchase decision. You can download the latest source and deployment packs for the Open Source (AGPL) Edition or take a tour of FocusOPEN Digital Asset Manager ™.

Can we pay for the Commercial Edition in instalments?

You can hire the Commercial Edition as a service by the month or year by taking up one of our On Demand plans (but no downloadable source code or deployment packs are offered with On Demand service plans.) See On Demand for more information.

For how long will we receive Commercial Edition product upgrades?

There are two ways to purchase the Commercial Edition.

Install Version: The Commercial Edition (install version) provides users with a 12 month subscription to product upgrades that are made available via downloadable source code and deployment packs. On subscription expiry, users can either re-subscribe to continue receiving product upgrades or can elect to use the last version of the software available to them before their subscription expired, without additional licence cost.

On Demand: The Commercial Edition (On Demand) provides users with product upgrades made available immediately via the system on release, for the duration of the service plan. No downloadable source code or deployment packs are offered with On Demand service plans. See On Demand for more information.

How many users or seats are included in the Commercial Edition?

An unlimited number of users may use the Commercial Edition. None of the current editions of FocusOPEN Digital Asset Manager ™ (Commercial or Open Source AGPL) have per-seat charges.

How many production servers can we install the Commercial Edition on?

You can install the Commercial Edition onto one production facility per licence purchased. A production facility is used to provide DAM services to you or your clients and can also include any clustered or failover web, database or asset processing servers which are used to serve a single instance of the FocusOPEN application.

Example: You host a single instance of the FocusOPEN application that contains five different brands under five different domain names. The application is hosted on a web server but you also operate a failover host, which is used in the event of an outage. The instance is replicated on the failover host, but is only in use when the primary host fails. Number of licences required: One, because there is just one instance of the system in use at any given time.

Example: You host two instances of the FocusOPEN application on two web servers. The first instance contains a single brand under a single domain name and has a failover host. The second instance contains four different brands under four different domain names and has no failover host. Number of licences required: Two, because the second instance is not a replica of the first used for failover/redundancy, but is a unique instance used to provide DAM services to you or your clients.

In summary, if an instance of the FocusOPEN application is an exact replica of another and is used solely for failover/redundancy, then only one licence is required. If, however, both instances are unique and are used to provide DAM services to you or your clients, then two licences are required.

Can we install the Commercial Edition on a separate development/staging server without buying another licence?

Yes. You are permitted to install the Commercial Edition onto one development/staging server per licence purchased. The instance of the FocusOPEN application installed on the development/staging server must be used solely for development purposes. It must not be used to provide DAM services to your or your clients as this would constitute a breach of the Commercial licence and may leave you liable for prosecution.

Please note: The Open Source (AGPL) Edition has no restrictions on the number of servers it can be installed on. If you require more than one instance of the FocusOPEN application for development/staging purposes, we recommend that you use the Open Source (AGPL) Edition to increase capacity.

If we use the multi-brand/multi-domain features in the Commercial Edition to provide different branded interfaces under different domain names for each of our clients, do we have to purchase multiple licences?

No. As FocusOPEN Digital Asset Manager ™ provides multi-brand/multi-domain features within a single instance of the software, there is no need to purchase multiple licences. Additional licences are only required to be purchased if additional instances of the software are installed that are used to deliver DAM services to you or your clients (see Failover/Redundancy Use and Staging/Development Use for permitted exceptions).

Source Code

Do we get full access to the source code for the Commercial Edition?

There are two ways to purchase the Commercial Edition. Install version users receive full access to the source code and a subscription to product upgrades for a period of 12 months. There is no source code access for On Demand service users.

Are we required to contribute Commercial Edition source code modifications back to the community?

No. Unlike the Open Source (AGPL) Edition, the Commercial licence permits you to retain any modifications made to the source code and does not require you to contribute them back to the community. Further, any extensions or components authored under the terms of the Commercial licence can be resold via our FocusOPEN Reseller Programme. Please contact us to discuss becoming a FocusOPEN reseller.

Support

Do you offer support for the Commercial Edition?

Yes. There are two ways to purchase the Commercial Edition.

Install Version: The Commercial Edition (install version) includes one month of email support at no additional cost, provided via our Silver Plan. This can be upgraded or extended at any time with our comprehensive support plans, that include email and 24x7 telephone support services. See Support for more information.

On Demand: The Commercial Edition (On Demand) includes ticketed email support provided via our Silver Plan. This can be upgraded or extended at any time with our comprehensive support plans, that include email and 24x7 telephone support services. See Support for more information.

Customisation & Professional Services

Will you help us customise the Commercial Edition?

Yes. We provide a range of professional services that include bespoke software engineering. See Professional Services for further information on our consulting and implementation services.

Does the support include customisation of the Commercial Edition?

No. Support does not include any software engineering service. If you have a paid for email and telephone support agreement, we will provide information on how to deploy and modify FocusOPEN Digital Asset Manager ™ via the built-in configuration tools and settings, but we cannot advise nor take any responsibility for code-level modifications that have not been authored by our team. If you cannot or do not wish to customise FocusOPEN Digital Asset Manager ™ , we can provide bespoke software engineering and related services. See Professional Services for further information on our consulting and implementation services.

Hosting

Is the Commercial Edition available as a service in the cloud?

Yes. On Demand is the Software as a Service offer for the Commercial Edition of FocusOPEN Digital Asset Manager ™ and provides a comprehensive package including software, support and hosting that can be scaled up or down to suit your requirements. With monthly billing and no minimum contract period, On Demand is perfect for organisations who lack in-house expertise yet need to get up and running fast. See On Demand for more information.

Reselling FocusOPEN

We want to purchase the Commercial Edition on behalf of our client. Do we need to be FocusOPEN Resellers to do this?

Yes. If you wish to redistribute the Commercial Edition source code (or deployment packs), which includes purchasing a licence on behalf of another third-party, then you must first become a FocusOPEN Reseller. To express an interest in the FocusOPEN Reseller Programme, please contact us or complete the Reseller Application Form available on the dashboard in My Account.

We want to purchase the Commercial Edition for ourselves but we want to use the multi-brand/multi-domain features to provide different branded interfaces under different domain names for each of our clients. Do we need to be FocusOPEN Resellers to do this?

No. If you purchase the Commercial Edition and then use the multi-brand/multi-domain features to provide different branded interfaces under different domain names for each of your clients, you do not need to become a FocusOPEN Reseller as you are not redistributing the source code (or deployment packs). However, as FocusOPEN Reseller programme membership is free to users of the Commercial Edition, you may wish to join in order to benefit from the numerous discounts and entitlements that FocusOPEN Resellers enjoy. To express an interest in the FocusOPEN Reseller Programme, please contact us or complete the Reseller Application Form available on the dashboard in My Account.

Do you operate an affiliate programme for the Commercial Edition?

No. We do not operate any affiliate programme at this time.

Demonstration

Is there a demo of the Commercial Edition?

Yes. You can download the latest source and deployment packs for the Open Source (AGPL) Edition or take a tour of FocusOPEN Digital Asset Manager ™. It is not possible to download a trial of the Commercial Edition however.

Availability

When will the Commercial Edition be available to licence?

The Commercial Edition is available to licence now. Contact us and a sales representative will get back in touch with you or find out more about the Commercial Edition.

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